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Accessibility

ADA and Accessibility

Metro Transit is dedicated to providing accessible bus and rail services for all community members including those with disabilities.

Service animal policy 

Metro Transit allows service animals and those in training on all transit vehicles. Service animals are not required to be identified with paperwork or apparel. Service animals must be under control at all times. Service animals must be on a leash and the animal must be housebroken.

The animal must not:

  • Bite, growl, or bark
  • Jump up on people
  • Lick people
  • Sit on the seats

If an animal is not under control, then boarding can be refused. If the customer and animal are already on the bus, the operator can ask the customer to leave the bus.

Pets

  • Pets can be brought on board, but only in a carrier.
  • Pet dogs on a leash are not allowed to board.

Customer Advocate

Metro Transit Customer Advocates offer free personalized trainings and resources on how to ride buses and trains. These advocates are available to help train riders with disabilities in-person and on location. Often, a bus will be made available for group trainings and one-on-one trainings are also available. Training topics include:

  • Determining fare amount and how to pay
  • Planning a trip
  • Reading maps and schedules
  • Transferring between routes
  • Using Park & Ride lots
  • Navigating the metrotransit.org website
  • Using online tools and the Metro Transit app
  • Learning about the accessibility features of buses and trains
  • Riding transit safely

Please contact a Customer Advocate to learn more.


Limited Mobility Program

The Limited Mobility Program offers discounted transit fares to encourage customers who have a qualifying disability to use regional transit service. Metro Transit bus operators and/or Metro Transit Police accept the Limited Mobility ID Card, Metro Mobility ID Card, or an “A” or “L” endorsement on your Minnesota ID Card or Driver’s License to pay reduced fares. Access the Limited Mobility Program application for more information and to apply.


Boarding a bus

To use the lift, wait 7 – 10 feet from the curb. This allows enough room for the lift to be lowered properly. Let the driver know you need to use the lift, and be prepared to board first. Metro Transit drivers are thoroughly trained in operating the lift and will help you get on and off the lift if necessary.

The lift will beep when in motion. When it’s lowered, the driver will indicate when it’s safe to get on the platform. We recommend that you back wheelchairs onto the lift. You also can board facing the driver if it’s easier. Make sure your brakes are locked. Handrails are provided for extra safety. An attendant may ride on the lift with you and help you secure the safety belt.

Each bus has two spaces at the front for customers in wheelchairs. These spaces include safety belts for extra protection. The driver is required to check the belts and make sure your chair is secured. Use the lap belt at all times unless it is physically impossible.

If more than two customers in wheelchairs want to ride, the driver will tell them when the next bus is scheduled to arrive. If the waiting time is longer than 30 minutes, the driver will arrange for an alternate vehicle to pick up passengers.

Exiting the bus

Drivers will announce all major intersections and transfer points. When the bus approaches your stop, signal to the driver by pulling the cord near the window, pushing the vertical bar or verbally notifying the driver.

Allow customers not using the lift to exit first. The driver will then activate the lift. If needed, the driver will help you unbuckle the wheelchair belts and position your chair to face outward on the lift. When you’re in position, lock your brakes and shut off the power on motorized wheelchairs. If possible, hold the handrails.

When you reach ground level, unlock your brakes or turn on your power switch and move away from the lift. Customers who stand on the lift should face outward and hold the handrails as the driver lowers the lift to ground level.

Riding trains

Light-rail trains offer step-free boarding, and are equipped with designated sections for customers using wheelchairs. In addition, all station platforms are fully accessible.

Northstar stations have ramps that allow easier boarding for customers using wheelchairs. Since there is a gap between the platform and the train, the conductor will assist you in boarding.

The Americans with Disabilities Act (ADA) defines a wheelchair as a mobility aid belonging to any class of three or four-wheeled devices, usable indoors, designed for and used by individuals with mobility limitations, whether operated manually or powered. These devices include scooters and Segways.

According to the ADA, in order to be carried in a public transit vehicle, such a device cannot exceed 30 inches in width and 48 inches in length when measured two inches above the ground (with the exception of Segways). The ADA also states that service will not be provided if the combined weight of the rider and the wheelchair exceeds 600 pounds. For the safety of our passengers, Metro Transit's wheelchair securement system is designed for front facing riders using all four straps.

When possible, for the safety of the occupant, occupants of scooter-type wheelchairs will be asked to transfer from the scooter to a vehicle seat.


ADA self-evaluation and transition plan

Metro Transit conducted an ADA evaluation of its facilities in 2019. Metro Transit is dedicated to ensuring its facilities are in compliance with the ADA and incorporate accessibility best practices where possible. Below are several initiatives Metro Transit is involved in to improve how our customers access and use or bus and rail services. Go to metrocouncil.org to review the Metropolitan Council's ADA Transition Plan

Better Bus Stops

Metro Transit is committed to providing customers a safe, secure and comfortable experience at the bus stop. We work to improve the customer experience at the bus stop through:

  • Transit information
  • Concrete pads at the front of the bus stop to make it easier to get on and off the bus (ADA pads)
  • Improvements for pedestrians near the bus stop
  • Installing shelters at new locations
  • Improving existing shelters with light or radiant heat
  • Replacing aged shelters
  • Shelter cleaning and maintenance

Other Transit improvements

  • Installing detectable warnings at Blue Line track crossings
  • Installing hearing loops in conference rooms
  • installing between-car bollards at all light rail stations
  • Improve signage and parking access at several Park & Rides and transit centers
  • Improving pedestrian wayfinding efforts at the METRO Hennepin-Warehouse District station as part of the City of Minneapolis' Hennepin Avenue reconstruction project

Snow Removal

Snow removal at our bus stops is a top priority of Metro Transit. Minnesota winters can make it very hard for our riders to access our transit services. Metro Transit Engineering & Facilities staff address these challenges in concert with contractors, municipalities, transit partners and business/property owners. Please review our snow removal procedures to learn more.
 


Digital Accessibility

Metro Transit takes digital accessibility seriously and is updating its website based on a recent audit by WeCo to be compliant with WCAG 2.1 AA standards.


Transportation Accessibility Advisory Committee

Metro Transit collaborates with the Metropolitan Council's Transportation Accessibility Advisory Committee (TAAC) in establishing accessible transportation services. The TAAC was created by the Minnesota Legislature and advises the Council on management policies for public transportation services in the region from the perspective of riders with disabilities. The TAAC includes riders and advocates for older people and the disability community, as well as representatives of service providers and other appropriate agencies. Learn more about this committee on the TAAC website.


Metro Mobility

A special transportation service is available for people with disabilities. Metro Mobility is the door-to-door public transportation system for people with disabilities in the Minneapolis/St. Paul area and certain adjoining suburbs. Customers who are certified can call transportation providers to schedule their trips. Get more information or call 651-602-1111 (TTY 651-291-0904).


Reasonable Accommodations and comments or suggestions

To request a reasonable accommodation or submit a comment or suggestions, please contact Customer Relations.

Phone: 612-373-3333

Mail: Metro Transit Customer Relations Manager, 560 6th Ave. N., Minneapolis, MN 55411

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